Posting stops when it gets busy
Three posts in a good week, then nothing for a month because a cook quit. The account is not dead — it is just run by someone with a restaurant to open.
Nobody is emailing the regulars
Names and emails collected over years, sitting in whatever system took them. Not one of those people has been sent anything, and every month more of them forget you exist.
The website says something else
Hours from two summers ago, a price that changed in spring, a dish you stopped making. It is the first thing a stranger sees and the last thing anyone updates.
Promotions happen by accident
A slow Tuesday gets a discount announced somewhere, once, with no way to tell afterwards whether it did anything.
Everything is scattered
The menu in one place, the photos on somebody’s phone, the customer list in whatever collected it, the hours in three places that disagree. Nothing is wrong exactly — it is just nowhere near being a system.
Somebody is deciding right now
On a phone, three blocks away, comparing you to the place next door. If nothing has reached them and your menu will not load, you lost that one without ever knowing.